Moderated usability test

Usability testUX/UI

The "Price Audit" service had been in development for almost a year, during which the interface requirements and usage scenarios changed several times
Despite continuous contact with the client, feedback from end users remained negative
Key research goals: determine whether the new version meets user needs, identify problems in completing the scenario, define improvement priorities, and understand what users do after receiving the audit results

Defined the research methodology, formed 3 hypotheses, prepared the prototype and the research guide
Conducted moderated UX testing of the prototype with elements of in-depth interviews. Each session included a short interview about the work context and a task to complete the specification audit scenario in the interface
Prioritized the problems by severity based on the testing results
Aligned the list of improvements with the team and the client
Revised the mockups

Method: moderated UX testing of the prototype with elements of in-depth interviews
Audience: employees of Sber's "Construction" division involved in evaluating specifications and determining procurement costs
Test scenario: specification audit

Users find it hard to understand the interface logic without additional instructions
Users find it hard to interpret the specification audit results
Users lack sufficient data to make decisions within the specification audit scenario

2 of 3 hypotheses confirmed
Identified 12 problems of varying severity
The new version is perceived positively overall — users noted progress compared to the previous one
Aligned the improvements with the team and the client
Drew up new mockups
Identified additional needs for the research backlog
Received positive feedback from the client after the interface was reworked